Privacy Policy
Personal Information Collection
Welcome to the Fabius Industries website (the “Site”), operated by Fabius Industries (“Fabius”, “we”, “us”, or “our”).
Fabius values its clients and respects their privacy. Your use of this Site, together with any associated services, features, purchases, consultations, or communications made through the Site or through our related platforms, is subject to this Privacy Policy, as well as our Terms of Service and any other policies referenced therein. This Privacy Policy explains the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.
When you visit the Site, we may automatically collect certain information about your device and use of the Site. This may include your web browser type, IP address, time zone, approximate location, referral source, pages viewed, products viewed, time spent on pages, and interactions with the Site. We may also collect information about the websites or search terms that referred you to our Site. This automatically collected information may be referred to as “Device Information.”
We may collect Device Information through technologies such as cookies, log files, web beacons, pixels, and similar tracking tools. Cookies are small data files placed on your device which may include an anonymous unique identifier. Log files track activity on the Site and may collect information such as IP addresses, browser type, internet service provider, referring and exit pages, and date and time stamps. Web beacons, tags, and pixels are electronic tools used to record how visitors browse and interact with the Site.
In addition, when you make a purchase, attempt to make a purchase, submit a form, request a service, open a ticket, or otherwise communicate with us, we may collect certain personal information from you. This may include your name, email address, Discord username, billing information, payment method, country or region, and any project-related details, references, or materials you provide to us in connection with a commission. We may refer to this as “Order Information” or “Client Information.”
Where relevant, we may also retain records of correspondence between you and Fabius, including emails, ticket messages, Discord messages, invoices, project briefs, revision requests, complaints, and other communications relating to your order or use of our services.
How We Use Your Personal Information
We use the personal information we collect in order to operate our business, fulfill orders, provide services, and maintain communication with clients. This includes processing payments, confirming purchases, managing tickets, delivering commissioned work, responding to inquiries, maintaining project records, and providing invoices, confirmations, and related transactional communications.
We may also use your personal information to screen orders for potential risk, fraud, abuse, or unauthorized transactions. In addition, we may use personal information to improve and optimize our Site, services, pricing structure, and overall client experience. This may include reviewing usage patterns, identifying technical issues, understanding how visitors browse the Site, and evaluating the effectiveness of our marketing and advertising.
Where you have given us permission, or where otherwise lawful, we may also use your personal information to send you updates about Fabius services, releases, sales, announcements, waitlists, ledgers, seasonal offerings, or other promotional communications that we believe may be of interest to you.
Behavioural Advertising
As described above, we may use your personal information to provide you with marketing communications, advertisements, or promotional materials that may be relevant to your interests. This may include the use of advertising and analytics technologies that help us understand browsing behavior and improve the presentation of our services.
You may opt out of certain marketing communications at any time by using the unsubscribe option where available, or by contacting us directly and requesting removal from promotional communications. Please note that opting out of marketing messages will not affect transactional communications relating to purchases, invoices, ticket communication, or service-related notices.
Legal Basis for Processing
We will only process your personal information where we have a valid legal basis to do so. Depending on the circumstances, this may include your consent, where you have agreed to receive communications or provided information voluntarily; the performance of a contract, where your information is necessary for us to fulfill an order or provide a commissioned service; our legitimate business interests, where it is necessary for us to operate, improve, secure, and promote our business in a way that does not unduly override your rights; and compliance with legal obligations, where we are required to process information in order to comply with applicable law, regulations, fraud prevention, or legal process.
Sharing Your Personal Information
We may share your personal information with trusted third parties only where necessary for the operation of our business and the fulfillment of our services. This may include payment processors, website providers, hosting providers, analytics providers, invoicing or bookkeeping tools, fraud prevention services, customer service tools, and communication platforms used to administer orders and consultations.
We may also share your information with service providers or contractors who perform functions on our behalf, provided that such parties are only given access to the information necessary to perform those functions and are not permitted to use it for unrelated purposes.
Where required, we may disclose your personal information in order to comply with legal obligations, enforce our Terms of Service, protect our rights or property, prevent fraud or abuse, or protect the safety of our clients, our business, or others. This may include sharing information with legal authorities, payment providers, fraud prevention agencies, or advisors where appropriate.
We do not sell your personal information to third parties.
Discord, Tickets, and Communications
Because Fabius frequently operates through private ticket systems and direct consultation, some personal information may be collected or processed through third-party communication platforms such as Discord or email. This may include your username, display name, communication history, project brief, attachments, references, or payment confirmations. By opening a ticket or otherwise communicating with us through such platforms, you understand that those communications may be retained as part of our project and support records.
Please note that third-party platforms such as Discord are governed by their own privacy policies and terms, and Fabius is not responsible for the independent data handling practices of those platforms.
Payment Information
Payments made in connection with our services may be processed through third-party payment providers. Fabius does not store full payment card information on its own systems unless explicitly stated otherwise. Payment information submitted to third-party processors is subject to the privacy and security practices of those processors.
We may retain limited billing records, transaction confirmations, invoices, and related payment metadata for accounting, fraud prevention, dispute handling, tax compliance, and business recordkeeping.
Do Not Track
Please note that we do not necessarily alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser. However, you may be able to limit certain tracking technologies through your browser settings, device settings, or cookie preferences, where applicable.
Where We Store and Process Your Personal Data
Your information may be stored and processed through systems operated by Fabius or by carefully selected third-party providers that support the operation of our website, communications, project handling, analytics, and payment processing. We take reasonable steps to ensure that such processing is conducted in a secure manner and in accordance with applicable legal standards.
Where personal data is transferred or processed through service providers located outside your home jurisdiction, we will take appropriate steps to ensure that reasonable safeguards are in place.
Security and Passwords
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, loss, or destruction. These measures may include secure hosting environments, encryption where appropriate, access controls, and limitation of internal access to relevant personnel or trusted providers.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information to a commercially reasonable standard, we cannot guarantee absolute security. Any transmission of information to us is at your own risk.
If you create or use login credentials, accounts, or access information associated with our services, you are responsible for maintaining the confidentiality of those credentials and for any activity that occurs under them.
Data Retention and Destruction
We retain personal information only for as long as it is reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests. This may include retaining purchase history, project files, communication records, invoices, and complaint or dispute correspondence.
When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to any legal, accounting, or operational obligations requiring longer retention.
Rights of Data Subjects
Depending on your jurisdiction, you may have certain rights in relation to your personal information. These may include the right to request access to the personal information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your information in certain circumstances, the right to restrict or object to certain processing, the right to withdraw consent where processing is based on consent, and the right to receive a portable copy of your data where applicable.
If you wish to exercise any of these rights, you may contact us using the details provided below. We will review and respond to such requests in accordance with applicable law, subject to any lawful exemptions or requirements.
You may also have the right to lodge a complaint with a relevant data protection authority if you believe your information has been processed unlawfully. We do, however, ask that you contact us first so that we may attempt to address your concern directly.
Children’s Privacy
Our services are not directed specifically to children, and we do not knowingly collect personal information from individuals who are not legally permitted to provide it under applicable law without appropriate parental or guardian consent. If we become aware that we have collected personal information in violation of applicable age-related requirements, we will take reasonable steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in our practices, services, legal requirements, operational needs, or for other business reasons. Any updates will be posted on this page, and your continued use of the Site or our services after such changes have been posted constitutes acceptance of the revised Privacy Policy.
We encourage you to review this page periodically to remain informed about how we collect, use, and protect your information.
Contact Us
For more information about our privacy practices, or if you have questions, concerns, or requests relating to your personal information, you may contact Fabius Industries through: